Do you have questions about our products?
Do you have a complaint or positive feedback to share?
We would be happy to assist you!
Reach us by phone at 514-876-1462
Toll-free at 1 877-476-1462
Email us at info@yadtech.com or use the contact form below.
FAQ
Who's at the heart of YAD-Tech?
YAD-Tech is a Quebec-based dietary supplement company founded in 2010 by a group of passionate doctors inspired by the same commitments. The YAD-Tech team is based in Montreal and works hard every day to offer you supplements of the highest quality and efficacy. Our mission is to support your well-being and to support you in your reproductive process.
Where are our products made?
Our supplements are manufactured in Quebec and internationally (Europe, Africa and the Middle East) in compliance with the strictest safety standards.
How can I guarantee the quality of your products?
Our products are manufactured in Quebec in laboratories that respect good manufacturing practice excluding all controversial substances from their processes. We make sure to select the best active ingredients in terms of purity, concentration and absorption.
Can I combine several supplements?
Yes, you can, but it's important that they don't have the same active ingredients. This could lead to overdosing. Some of our products are available in combo format. Please see our “products/combo” section.
Is it possible to advise me on the choice of supplements according to my state of health?
If you have any doubts about choosing our supplements, please contact your doctor or healthcare professional. YAD-Tech is not in a position to provide advice regarding your medical condition.
What about the expiry date of your supplements?
The expiry date is 2 years. You'll find this information on the label of each of our bottles, next to the product batch number.
How long can your products be kept after opening?
Once opened, it is important to store our supplements at room temperature and in a dry environment. If the following storage conditions are respected, our supplements can be kept until the expiry date indicated on the bottle.
Do I need to have a customer account to place an order?
No, it's not necessary, but it allows you to save and consult your information, such as your contact details and order history.
How do I create a customer account?
You can create your account by clicking here. You will then need to enter your e-mail address and create a password.
What do I do if I forget my password?
You'll see a “forgot password” field when you try to log in to your customer account. By clicking on this link, an e-mail will be sent to your personal e-mail address to reset your password. Simply follow the instructions.
My e-mail address is not recognized even though I have already placed an order. Do you have any tips/suggestions?
Ordering on our site does not mean that you automatically have a customer account. You need to create one if you want the system to recognize you systematically. You can click on “Create an account” and follow the instructions.
What payment options are available on your site?
Transactions on our site are 100% secure. We accept Visa, MasterCard and American Express.
Is it possible to place an order by phone?
This option is not available. However, our site is secure, reliable and easy to navigate. You can also place an express order or go to your shopping cart. Both options are clearly visible under each product image.
How do I use my discount code?
You'll need to enter it in the “Discount code” field when you enter your delivery address.
Note that the discount code is taken into account at the time of the transaction. Unfortunately, it cannot be changed once the transaction has been completed.
Is there a discount if I order several units of the same product at the same time?
Discounts apply only to the subscription option.
Will I receive my invoice?
You will receive an e-mail confirming your order, with your invoice attached. Your invoice is also available in your customer account if you subscribed.
Is it possible to modify my order once it has been issued?
Unfortunately, our website does not allow you to modify an order that has already been placed. At the time of the transaction, your order is automatically forwarded to our preparation and dispatch department.
We invite you to contact our customer service department immediately, by sending an e-mail to the following address: info@yadtech.com. It will be our pleasure to assist you and find the best option to address this situation. Subsequent steps will depend on the stage of your request. We cannot guarantee cancellation or modification.
How can I change my delivery address once I've placed my order?
Please contact our customer service department as soon as possible by sending an e-mail to the following address: info@yadtech.com. This will enable us to make the correction in our system, if and only your order is not yet ready. It is therefore important to contact us as soon as possible.
Is it possible to return products?
Please contact our customer service department by e-mail at info@yadtech.com, and we'll tell you how to proceed.
How long does it take to ship my order?
Once your order has been placed, it is transmitted to our Montreal logistics center, which ships your package within 24 to 48 hours.
Orders received before noon are shipped the same day, except on Fridays, weekends and holidays.
What is the delivery service used?
All our products are shipped via CANADA POST.
Is there a way to track my order?
You will receive your tracking number by e-mail once your order has been shipped. This will enable you to check the progress of your order. This information is also available in your customer account if you subscribed.
Do you ship internationally?
We ship to Europe and the United States.
For all international orders, customs fees may apply.
My parcel tracking shows that it has arrived at its destination, but I haven't received anything. What should I do?
If, after checking that no delivery notice has been left in your letterbox and that no neighbor has received the parcel for you, you still have no answer, then contact our customer service department by sending an e-mail to the following address: info@yadtech.com. Our team will do its best to assist you.
What are the benefits of subscription?
The obvious advantage is that you automatically receive your nutritional supplements at the desired frequency, without having to remember to place an order. This prevents you from interrupting your course of treatment.
You also benefit from an immediate 5% discount on each order, with no obligation.
How do I access my customer/subscription account?
Your customer account is available via our website. Simply log on to yadtech.com and click on the appropriate field in the top right-hand corner of the menu (the little man icon).
Once logged in, you'll find all your personal information (contact details), past orders and subscription details.
When will my direct debits be taken?
Your first direct debit will be taken as soon as you register and after your first order. Direct debits will then be taken on the date of order renewal, according to the delivery frequency chosen.
How and when can I change my next delivery date?
This is entirely possible via your customer account. It is important, however, to allow 3 days before your subscription renewal date, otherwise the adjustment cannot be made.
Can I change the supplement included in my subscription?
Yes, go to “My subscription” in your customer account. You can then modify and/or add the supplement(s) of your choice.
Can my subscription be suspended or cancelled?
Of course, you can modify your subscription at any time. Please note, however, that you must proceed no later than 1 day before your subscription renewal date, otherwise adjustments cannot be made.
Click on your customer account and go to “View my subscription”, then click on “Subscriptions” in the menu. Choose your subscription and then click on “Pause my subscription” or “Delete my subscription” below the list of products.
You can also contact our customer service department by sending an e-mail to the following address: info@yadtech.com.
Where can I find your products?
Our supplements are sold in a large number of pharmacies, and the majority of fertility clinics in Canada recommend our products.
We're also recognized around the world, manufacturing and selling our products in Europe, North Africa and the Middle East.
Scroll down to see a map of our points of sale
What do I have to do to become a retailer?
YAD-Tech is always on the lookout for partners, and we'd love to have you on board! To start the process, simply complete this form. One of our sales team members will contact you shortly.
How do I subscribe to the YAD-Tech newsletter?
To subscribe to our monthly newsletter and receive all our latest news and tips, go to the footer (bottom left) and enter your e-mail address in the field provided.
You have further questions?
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